Field based works are the bedrock of our business. Without the effective operation and maintenance of our assets we are not able to deliver the standard of service expected by our customers. That’s why FieldTec has become so important in improving our whole business.
Each area of our business has been able to deliver improvements.
Our supervisors are better able to manage field based crews with the availability of crew rosters, up to date works information and the ability to pre-plan and distribute works to our field crew ensuring that they always are working effectively and efficiently.
Our field crews have access to more and better quality information, and they use FieldTec to actively manage and record information at the job site. This helps the business meet performance targets, capture asset and job information and deliver more effective services to both our internal and external customers. Field crews are now able to manage their day to day works more effectively which increases their ability to both respond to and resolve more work in the same day.
Customer service has improved. Creating a job in FieldTec is a very simple proces. The data captured is sent directly to the field ensuring reducing misunderstanding and false information.
FieldTec has also improved our data collection. We now are able to analyze works information to determine failure types, locations, repair methods, crew response and effectiveness, asset information, materials and vehicle usage. This has enabled us to develop more effective preventative maintenance programs, improve crew effectiveness and reduce costs associated with vehicle use and materials.
The FieldTec works management system delivers real benefits to our business that would not have been possible without the software.